Returns & Exchanges

A Return is when a product is sent back to us for a full refund, in the case of a manufacturing fault, or a change of mind within a certain frame time (see our Return and Exchange Policy below)

An Exchange is when a product is sent back to us, and in return you get a new product (different item altogether, or a different size etc) or a credit note for the value of the goods returned to us.

** Please note this is the Returns Policy for online purchases only. If you purchased your product in one of our stores see below as the policy is different **

• The product has not been worn
  or used
• All tags remain intact

• All original packaging including
  the box is intact

• Proof of purchase is provided

TIP: wearing shoes around the house and causing the shoes to stretch or to be marked on the sole will render the shoes unacceptable for a refund. Try them on carpet only

TIP: consider trying on shoes with stockings to prevent damage

TIP: have clean hands when handling light coloured materials

TIP: original packaging EXCLUDES the Australia Post bag

Whilst we do our best to ensure you are in love with your purchases when they arrive, we realise that buying online can sometimes be tricky.

As such, we will most happily exchange or refund or issue an online Credit Note within a 30 day period from date of sale, as long as the items meet the below criteria:

The cost of the return is at the expense of the purchaser. Items must be wrapped in a post bag or the like, as we cannot accept product as a Refund or Exchange if the postage has been applied directly to the product packaging – eg postage applied directly to the shoe box.

Should we not have answered all of your questions please call us on (08) 9721 1031 or email us at online@shoebedoo.com.au and we will with pleasure get back to you.

** Please note this is the Returns Policy for purchases made in one of our Stores. If you purchased your product online please see above as the policy is different **

There is no refund for a change of mind if you purchased in one of our stores. This is different to our Online Policy.

If you have purchased a product from ShoeBeDoo from our store in Bunbury or in Dunsborough, we will most happily exchange or issue a credit note within a 7 day period from date of sale, as long as the items meet the below criteria. There is no expiry date on the Credit Note, and you can use a Credit note as part or full payment for anything in our stores, or to purchase a Gift Card.

• The product has not been worn
  or used
• All tags remain intact

• All original packaging including
  the box is intact

• Proof of purchase is provided

TIP: wearing shoes around the house and causing the shoes to stretch or to be marked on the sole will render the shoes unacceptable for a refund. Try them on carpet only

TIP: consider trying on shoes with stockings to prevent damage

TIP: have clean hands when handling light coloured materials

Kindly address your Returns / Exchanges to us care of the below:

ShoeBeDoo Returns
35 Stephen Street
Bunbury WA 6230
Australia

NOTE: Before you send your goods to us for a Return or an Exchange, please read our Returns /Exchange Policy above to ensure you qualify. If you are unsure, we will be most happy to assist you. Call us on (08) 9721 1031 or email us at online@shoebedoo.com.au

Should you wish to exchange for a different size or a product, we will with pleasure post out your exchange free of charge for the first exchange. All subsequent exchanges will be charged $10.00 within Australia and $25.00 for New Zealand.

This policy also applies to In Store purchases.

Yes ! At ShoeBeDoo a purchase is a purchase, regardless of whether you have purchased a full price or a sale item.

But of course! Please bring along the product (s) you ordered online, along with your Order Confirmation and Proof of ID. As long as the items are acceptable as per our Return Conditions above we will refund the purchase price of the cost of the goods in the same method as was paid. Or of course you can always Exchange !

If you paid postage, the postage is not refunded.

As soon as the goods have been returned to us and they are acceptable as per our Return Conditions above we will refund the purchase price of the cost of the goods in the same method as was paid.

If you paid postage, the postage is not refunded.

For hygiene reasons, the following items cannot be exchanged, returned or refunded:

• Hats
• Fascinators
• Stockings / pantyhose
• Socks / stocking socks
• Shoe care products
• Shoe fitting products
• Gift Cards / Vouchers

Sometimes it happens right? If an item you have purchased from us has a manufacturing fault, we will replace the product, or repair the product, or refund the purchase amount. We will refund the postage if you need to return an approved faulty product to you. This is of course subject to viewing the goods and ensuring that it is within a reasonable time frame, according to the Brand standards of the product purchased.

If you are not sure if your product meets these conditions, please do call us on (08) 9721 1031 or email us at online@shoebedoo.com.au.

If you are not able to bring the goods in to show us personally, we will require high resolution images emailed to us of the problem up close and at a short distance, as well as images of the top and the bottom of the shoes / bag.

NOTE: Refunds for faulty goods are subject to the provision that the fault is not due to normal wear and tear. A shoe, for example, worn inappropriately and damaged by the wearer is not considered a manufacturing fault. If it is deemed there is no manufacturing fault but instead a user wear and
tear issue, the goods will not be accepted as faulty nor will a refund or exchange be given.

NOTE: Each brand has a different standard when it comes to the Claim Time from date of purchase. We can help you out with this information!

NOTE: We will refund the postage (as well as the purchase price of the item) for approved faulty items. It is very important that you do not just send through faulty items to us, unless they have been approved by us.

By all means, we would love to help you! We are open and willing to help you Monday – Saturday from 9:30 am -5:00 pm Western Standard Time (ie Perth time) on (08) 9721 1031.

If you are calling from New Zealand, please add Australia’s prefix of +61 … so you are dialing +61 8 9721 1031.